Every order that is received before 4PM EST will be sent to a courier within 12 hours, with each shipment coming with a tracking number that is traceable.
Orders within Europe should be delivered between 1-3 business days, with international deliveries taking between 2-4 business days.
As a customer, you are entitled to return what you've ordered and receive a complete refund of the product within 14 days of receiving the order. To be awarded a refund, the product must be in new (resalable) condition as it was when originally delivered to you.
Returns must be sent back to the facility the product was delivered from. For further instructions on how to proceed with your return, please contact a member of our support.
There is a standard warranty for any SkillBall sold through skilltwins.com for 1 year, normal usage. Proof must be shown that the ball was indeed purchased through skilltwins.com. A ball purchased on an alternative platform does not fall under our 1 year, normal usage warranty.
If you need to change or cancel an order, please get in touch with our support team as soon as you can. To best accommodate any changes or cancellations, we must know about them before the item is shipped from our depot. We are available through email or phone.
We use Mondido AB to manage payments made with PayPal, and Stripe for card payments. SkillTwins does not deal directly with debit or credit card number, with all payments being processed by Stripe or Mondido, which is PCIDSS 3.1 level 1 compliant.